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Service Manager

Location : Albany, GA
Job Type : Temp/Contract
Hours : Full Time
Travel : No
Relocation : No

Job Description :
Southern Point is now seeking an experienced Service Manager for a local tractor and equipment company. This position reports to the Store Manager, supervises Service Technicians, and manages Service Department processes to ensure internal and external customer satisfaction. Professional appearance and demeanor will be expected. Excellent work history and credentials in this field will be required. 
Required Qualifications :

- Identifies areas for improvement and implements Departmental processes to maximize efficiency and revenue


- Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives


- Reviews financial records for Service Department including P&L, efficiency reports


- Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge


- Communicates with internal and external customers and provides customer service exceeding expectations


- Reviews work orders for completeness and accuracy prior to customer billing


- Ensures all departmental tools, equipment, and vehicles are in good working order


- Manages recruiting, staffing and employee development activities for employees reporting to this position


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